FAQ

PLACING A CLAIM.

Once you commit to placing business with our agency, you will be assigned a creditor number to your company and obtain a password for you to place claims through our website. In the initial placement, you can attach a statement of account, invoices, credit application, etc. If you have a lot of claims to place we can provide you with a spreadsheet template and that can be emailed to us along with the documents.

 

WHAT WOULD HAPPEN IF AN ACCOUNT IS PLACED WITH OUR OFFICE AND THE DEBTOR CUSTOMER DECIDES TO CALL YOU DIRECT?

It is due to our involvement that this debtor customer realizes at that point that you are serious about resolving the balance due. We would like to be informed of their contact with you and we would then continue the collection process. We would, of course, provide you with any details during this process.

 

WHEN DO WE SEND YOU A FOLLOW-UP REPORT?

We report monthly through email on each claim placed; however, you would have access to your claims to review on a regular basis.

 

WHEN DO WE REPORT PAYMENTS?

If payment is received in our office, we will remit to you in 21 days. If payment is received in your office, we would appreciate you advising us through email by providing the date, check number and amount of payment.

 

WHEN IS SUIT INITIATED?

We have attorneys available across the country who would handle the collection of the claim should the debtor customer decide to ignore their past-due balance. Should suit be recommended through our attorney, we would email you the details asking for your authority to advance the funds and invoice you accordingly. Should suit be desired, we will walk you through the litigation process and provide you with status' from our attorney.